Skip to main content

Accessibility Statement


Our approach to accessibility

Exceeding the standards

We are continuously taking steps to improve our Web pages to meet or exceed universal design best practices and Web accessibility standards. We regularly conduct usability testing, and we collaborate with internal and third-party accessibility consultants to identify and remove any barriers to accessibility.

We follow these Web standards bodies:

-       Web Content Accessibility Guidelines (link opens in new window)

-       World Wide Web Consortium (link opens in new window)

We conform to Section 508 of the U.S. Rehabilitation Act

Making an accessible site

What we’ve done

To provide the most universally accessible Web experience possible, we’ve:

  • Structured our Web content with appropriate headings, paragraphs, and lists for keyboard or screen reader navigation
  • Added relevant alternative attributes to all images
  • Labeled all form fields and provided clear information in multiple ways if an error occurs
  • Designed Web pages to function if JavaScript is disabled
  • Used tables for data; all data cells in a data table are associated with their headers
  • Provided alternate formats for all multimedia content, including captions and full transcripts
  • Offered several ways for users to find information, including a dynamic table of contents feature, a search tool, a glossary page, and a site map

Questions? Contact us

Trouble using our website?

Let us know

We are working to discover new solutions to improve our online user experience and further improve the accessibility of our website.

To help us diagnose and fix the accessibility barrier you encounter, please describe:

  • What the problem is
  • What you’re trying to do
  • What computer and software you’re using
  • Where the problem occurs

If you have trouble accessing information or services on these pages, please contact us by email.

Discrimination is Against the Law

Humana Inc. and its subsidiaries (“Humana”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. Humana does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Humana provides:

  • Free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.
  • Free language services to people whose primary language is not English when those services are necessary to provide meaningful access, such as translated documents or oral interpretation.

If you need these services, call 1-866-440-6556 or if you use a TTY, call 711.

If you believe that Humana failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Discrimination Grievances

P.O. Box 1461

Lexington, KY 40512 - 461

If you need help filing a grievance, call 1-866-440-6556 or if you use a TTY, call 711.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800–368–1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Disclaimer language